Frequently Asked Questions

Everything about ordering, wholesale pricing, delivery and payment. Still stuck? Contact us.

Browse the Shop page, choose Retail or Wholesale mode, set the quantity for each item and add it to your cart. When you're done, go to the Cart page, fill in your delivery details and place the order. You can also confirm by phone or WhatsApp.
No minimum quantity applies to retail orders — you can order as little as half a kilo of any item. Orders above ₹500 qualify for free delivery.
Minimum quantities vary by item — usually 10kg for staples like potato, onion and tomato, and 5kg for items such as capsicum and spinach. Switch to Wholesale mode on the Shop page to see the exact minimum for each product.
Call or WhatsApp us on +91 97726 48821 with your business name and the quantities you typically need. We'll share our wholesale rate card and set up a regular delivery slot — there's no paperwork or long-term contract required to get started.
We currently deliver across Kalyan and nearby areas of Thane district, including Kanchangaov and along Kalyan Road. If you're just outside this zone, call us and we'll confirm whether we can reach you.
Retail delivery is free on orders above ₹500; smaller orders carry a flat ₹30 delivery charge. Wholesale delivery slots are scheduled directly with our team and confirmed by phone.
Our delivery staff will call the number on your order before arriving. If you can't be reached, we'll attempt delivery again the same day where possible, or reschedule for the next day.
We accept cash on delivery and UPI for retail orders. Wholesale customers can also pay by weekly or monthly bank transfer, as agreed when you register.
Yes. If any item arrives visibly damaged or spoiled, let us know within a few hours of delivery with a photo where possible, and we'll replace it or adjust your bill. See our Terms & Conditions for full details.
Call or WhatsApp us directly on +91 97726 48821 — for time-sensitive matters this is always faster than the contact form.